Yes, discretion is our top priority! All orders are shipped in neutral boxes without any logos or references to Smokewunder or the contents. No one can tell from the outside what's inside. This allows you to receive your order discreetly.

• Sofortüberweisung (Klarna) – Fast and secure payment via online banking
• Credit card – We accept Visa, Mastercard and other major credit cards
• Prepayment – ​​You transfer the amount in advance, and we will ship the goods after receipt of payment

We partner with DHL to ensure fast and reliable delivery. In most cases, your order will arrive within 1-3 business days . Once your package has been shipped, you will receive a tracking number so you can track its status at any time.

Yes, every order receives a tracking number , which is sent to you via email after shipment. You can use it at any time to check the location of your package and the expected delivery date.

• Free shipping for orders over 30 €
• For orders under 30 € the shipping costs are 4.99 €

Our goal is to offer you fair shipping costs while ensuring fast and secure delivery.

You have the right to cancel your order within 30 days . If you change your mind, you can easily return the goods.

If an item arrives defective or incomplete , please contact our customer service . We will promptly resolve the issue, whether through a replacement, refund, or another customer-friendly option. Your satisfaction is our top priority!